Casanoscore Privacy Policy

1 Introduction

Welcome to Casanoscore. This privacy policy explains how we collect, process, use, and protect your personal information when you use the casanoscore.vu website and mobile application.

We understand that many people have concerns about sharing personal information online. Casanoscore takes those concerns seriously. That is why we have written this policy in plain, straightforward language — not legal jargon.

By using this platform, you agree to the terms set out in this privacy policy. If you have any objections, please stop using the platform and contact us.

2 What Information We Collect

Casanoscore only collects information that is necessary to deliver services, ensure security, and fulfil legal obligations. Collecting data beyond that goes against our policy.

Personally Identifiable Information

• Full name (as it appears on your national ID)
• Date of birth (for age verification)
• Email address & mobile number
• Current Address
• National ID or passport number (for KYC verification)

Financial Information

• Deposit and withdrawal history
• Payment method type (last few digits of mobile banking account number)
• Transaction date, time, and amount

Technical Information

• IP address & device information
• Browser and operating system type
• Login time and session duration on the platform
• Information collected through cookies and tracking technologies

Gaming Activity Information

• Gaming history, bet amounts & outcomes
• Preferred Game Type
• Bonus and Promotion Usage History

3 How We Use Your Information

Casanoscore uses your information only for specific, legitimate purposes. Each reason for using your data is clearly outlined below.

For Service Delivery

• Creating and managing your account.
• Processing deposits and withdrawals.
• Providing gaming services and bonuses.
• Providing customer support.

For Security and Legal Purposes

• Prevention of fraud and money laundering.
• Compliance with AML (Anti-Money Laundering) policy.
• Assisting with legal investigations (where applicable).
• Keeping your account secure.

For Service Improvement

• Identifying technical issues on the platform.
• Analyzing user experience.
• Planning new features and games.

For Inquiries

• Sending important account updates.
• Sending promotional offers (with your consent).
• Sending security-related alerts.

4 Data Sharing Policy

Casanoscore never sells your information to third parties. However, limited data may be shared in certain specific circumstances.

Circumstances in Which Data May Be Shared

• Service Provider: With payment processors, IT support, and game providers — only the data necessary to deliver services.
• Legal authorities: Under a court order or a valid request from a regulatory authority.
• Gaming regulator: For verification required by licensing authorities.
• Anti-fraud organisations: Limited data for fraud prevention purposes.

5 Cookie Policy

Casanoscore's website and app use cookies and similar technologies to enhance your browsing experience and ensure the platform functions correctly.

Types of Cookies

• Essential Cookies: Essential for login sessions and security. The platform cannot function without these.
• Performance Cookies: Used to identify page loading speed and technical issues.
• Functional cookies: Helps remember your language preference and personal settings.
• Analytics Cookies: Analyzes usage patterns to improve the platform.

You can manage cookies through your browser settings. However, disabling essential cookies may prevent some Casanoscore services from functioning properly.

6 Data Protection Measures

Casanoscore uses industry-leading technology to protect your information. Our security infrastructure operates across multiple layers.

• All data transfers are secured with 256-bit AES SSL encryption.
• Sensitive data is stored in encrypted databases.
• Regular security audits and penetration testing.
• Automatic alerts for suspicious logins and transactions.
• Two-factor authentication (2FA) is available.
• Staff access to data is limited to the minimum necessary.

7 Data Retention Period

Casanoscore retains your information for as long as necessary to provide our services and meet our legal obligations.

• Active account data is retained until the account is closed.
• Financial transaction records are generally retained for up to 5 years as required by law.
• KYC documents are retained in accordance with gaming licence requirements.
• After account closure, your data is securely deleted once the required legal retention period has ended.

8 Your Rights

Every registered user on Casanoscore has a number of important rights regarding their personal information. We respect these rights and actively work to help you exercise them.

9 Protection of Minors

Casanoscore is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

If a parent or guardian suspects their child has registered on Casanoscore, please notify our support team immediately. We will promptly close the account and delete all associated data.

10 International Data Transfers

Casanoscore is an international platform. Your information may be processed on servers located in different countries. Regardless of where data is transferred, the protections in this privacy policy always apply.

• All international data transfers are encrypted.
• Data is not transferred to recipient countries unless adequate data protection standards are in place.
• All third-party processors operate under strict security agreements.

11 Contact and Complaints

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please get in touch with us.

We typically respond within 7 business days. Complex matters may take up to 30 days. Any changes to this policy will be published on the website and communicated to your registered email address.